Shipping policy

Order processing

Please allow one week to process your order. Expect an email within a week to let you know your order is on the way!

Store pickup

Store pickup is not available at this time, as we do not have a physical store location.

Local delivery

Local delivery is not available at this time, as we do not have a physical store location to deliver from.

Domestic shipping

Shipping charges for your order will be calculated and displayed at checkout.

International shipping

We offer international shipping to select countries. Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sinaya is not responsible for these charges if they are applied and are your responsibility as the customer.

Refunds, returns and exchanges

We do not accept returns at this time. All sales are final.

In the event that your order arrives damaged in any way, please email us as soon as possible at hellosinaya@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at hellosinaya@gmail.com.